Shipping & Delivery

We ship worldwide via USPS. Here's what to expect.

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Processing Your Order

We process orders within 2-5 business days.

This includes verifying payment, quality-checking your insoles, and getting them ready to ship. During busy periods (holidays, sales, stock issues), processing may take up to 10 business days.

We only ship Monday through Friday—no weekends or holidays.

Once your order enters our shipping system, we can't make changes to it, including address changes. Make sure your shipping address is correct before checkout.

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Shipping & Tracking

All orders ship with tracking.

Once your package leaves our facility, you'll receive an email with your tracking number and a link to track it.

Tracking systems can take a few days to update, especially internationally. If your order shipped more than 5 business days ago and you still don't see tracking information, email us at shopeasole@gmail.com.

For orders with multiple items, they may ship separately and arrive on different dates depending on our manufacturing partners' locations.

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Delivery Times

These are our estimates after your order processes. Add 2-5 days to these for processing time.

These are estimates in business days and don't include processing time. Actual delivery can vary based on location, customs, weather, and carrier delays.

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International Orders

Duties, Taxes & Customs Fees

International shipments may be subject to import taxes, duties, and customs clearance fees. These are charged by your country's customs office when the package arrives—not by us.

We can't predict or control these fees. They're your responsibility to pay.

If your package is refused and returned to us, you're also responsible for return shipping costs.

For specific questions about customs in your country, contact your local customs office.

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What If Something Goes Wrong?

Lost or Damaged Packages

If your tracking shows "delivered" but you didn't receive it, file a claim with USPS using your tracking number. We'll help you if needed, but the carrier handles these claims.

Report any damage or loss within 48 hours of receiving your tracking info—we use carrier timestamps to review claims.

Wrong Address

It's your responsibility to enter the correct address at checkout. We start processing immediately, so we can't change addresses once you've ordered. If it's already in our shipping system, we can't retrieve it.

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Questions?

If you have questions about your shipment or delivery, email us at shopeasole@gmail.com.

We'll get back to you as soon as we can.